Publishing a Clone doesn't mean losing control of what it says. IcloneU gives you two review surfaces: Messages, the unified inbox of every direct conversation your Clones hold across connected channels, and Post replies, where you manage the Clone's replies to comments on your social posts. Between them you can read full transcripts, rate replies one by one, step in and answer as a human, and require your approval before certain comment replies are sent.
A simple rule of thumb: a private message — Telegram, WhatsApp, Web chat, a Facebook or Instagram DM — shows up in Messages; a public comment on a Facebook, Instagram or YouTube post is managed in Post replies. Telegram and Email traffic never appears in Post replies.
Read what your Clone has been saying
Open Messages in the left sidebar (under Interactions). Every conversation your Clones hold, on every connected channel, lands in this one inbox. It's a two-pane view: on the left, a searchable list with one row per contact; on the right, the selected conversation's transcript — until you pick one it simply reads Select a conversation to view.
Inside a transcript you'll see the contact's name with their channel's icon, the inbound messages and your Clone's replies with timestamps, and a header reading IcloneU is handling this conversation while the Clone is on duty. Each person who writes in is also added to your Contacts automatically.
Filters keep a busy inbox manageable: a conversation-type dropdown — All conversations, Handover requests (conversations escalated for human attention), My active handovers and AI only — plus a date-range filter and an account filter.
Review and rate individual replies
Every Clone reply in a transcript carries its own control strip — your reply-by-reply review kit:
- Good response / Bad response — thumbs-up or thumbs-down a reply. Feedback is a tuning signal for the Clone's future answers, so rate freely: it's the cheapest way to steer quality.
- Notes — attach a note to a specific reply.
- Copy — copy the reply's text.
- Classification (the ⓘ control) — opens a popover showing how the reply was classified: an icon, a category and a one-line description, e.g. "💬 Answer — The clone responded the question". The categories use the same vocabulary as the Response authorizations required for list in a connection's settings.
The classification is more than trivia: once you know which categories your Clone's replies fall into, you know exactly which boxes to tick when you set up authorization holds on comment channels — see below.
Take over a conversation yourself
Sometimes reading along isn't enough and you want to answer personally. A conversation can pass to a human in three ways: the AI detects a predefined scenario (the user asks for a person, for example), the AI detects a condition you configured in the Clone, or you simply take over manually. Here's the manual route:
Open the conversation
In Messages, select the conversation. While the Clone is in charge, the header reads IcloneU is handling this conversation.
Click Take Over
Use the Take Over (person) icon in the header. The header flips to Agent handling, tagged with your user, a system line records that an agent joined, and the Clone pauses — it stops auto-replying immediately.
Write to the customer
A composer appears at the bottom — Type your message to the customer... — with attachment and emoji controls. The Clone stays paused while the conversation is in your hands.
Return it to the AI
When you're done, click Return to AI (the circular-arrow button). A Conversation returned to AI toast confirms the hand-back, the transcript logs "You are now chatting with the AI assistant.", the header reverts and the composer disappears — the Clone resumes on the very same conversation.
Taking over only pauses the Clone; it doesn't delete the transcript or the contact. Hand back with Return to AI whenever you're ready and the Clone picks the conversation up again.
While a conversation waits for a human, account-wide settings decide whether the Clone sends periodic wait messages to reassure the contact, how long to wait, and what happens if nobody picks up — handing the conversation back to the Clone or notifying your team. You'll find them under Account settings → Options (avatar menu, top-right).
Hold comment replies for your approval
On comment channels — Facebook, Instagram and YouTube — people don't just message you privately; they also comment on your posts. Replies to those comments are managed in Post replies (left sidebar, under Interactions), and they're the one place where you can require your authorization before a reply goes out. The gate is configured per connection:
Open the connection's settings
Go to Connections, select your Facebook, Instagram or YouTube connection and click the Settings (gear) button. The Account options panel for that account opens.
Tick the categories to hold
Under Response authorizations required for, tick every category that should wait for you — for example Answers, Casual greeting or Unknown answers. You can select more than one, or use Select all. A ticked category is held for your approval; an unticked one is sent automatically.
Save
Click Save. The setting is per connection, so the same Clone can answer freely on one channel and wait for your approval on another.
Authorization holds apply to replies to post comments only. Direct messages always get an automatic reply, whatever you tick — that's by design, so private conversations are answered quickly. To intervene in a DM conversation, use Take Over in Messages instead.
Post replies is where you then track each reply's journey. Pick the account to view and filter by response status. For Facebook and Instagram, comments sync automatically in the background, so the list stays current on its own; Refresh from Platform reloads the view from IcloneU's stored data. For YouTube, Refresh from Platform re-fetches the latest comments from the platform. The statuses you can filter by:
| Status | What it means |
|---|---|
| Pending authorization | Held for your approval — the status where replies in the categories you ticked are expected to appear |
| Sending | Being delivered to the platform |
| Retrying | Delivery is being retried |
| Sent | Delivered to the platform |
| Cancelled | A reply that won't be sent |
| Failed | Delivery did not succeed |
IcloneU doesn't publish per-status timing or retry details, so treat the names as your guide. And if the page shows "No connections available", nothing is wrong — you just don't have a comment-capable channel connected yet (see the FAQ).
Frequently asked
Post replies only populates for comment-capable channels — Facebook, Instagram and YouTube. With none of those connected it shows "No connections available" with a Go to connections button, even if Telegram or Email connections are live: their traffic is direct messages, which belong in Messages. If a comment channel is connected and the list looks bare, pick the right account in the selector and click Refresh from Platform — and remember the comment must be on a post belonging to the connected account. One more thing: comments on Facebook Live broadcasts only show up here — and only get a reply — when Respond to live broadcasts is turned on in that connection's Account options (it's off by default), so a live's comments staying absent can be expected rather than a fault.
No — response authorizations are a post-comment feature. DMs always auto-reply regardless of the toggles, by design, so private conversations get answered quickly. Your manual control on messaging channels is Take Over in Messages: it pauses the Clone and lets you write the replies yourself.
Good response / Bad response feedback is a tuning signal the platform uses for the Clone's future answers. It influences what comes next, not the reply already delivered — pair it with a Notes entry when you want to record why a reply was good or bad.
Removing a connection also removes its conversations from Messages. If you only want to silence a channel, open its Account options panel and switch off Enabled instead — the connection keeps its tokens, so you can re-enable it later without reconnecting.
Last updated July 1, 2026 · AI Clones
