IcloneU Reputation
From a delivered order to a review on your store.
Ask after the order is fulfilled, capture the stars where the customer already is, mark who actually bought, and publish the result on your storefront with one snippet.
Ask, capture, verify, publish
Asks after fulfillment
When the store marks the order fulfilled, IcloneU waits the number of days you choose — 0 to 90 — then asks, with one optional reminder.
Captures stars and words
The customer taps 1 to 5 inside WhatsApp, or opens a personal single-use link. Photos and video are welcome.
Marks real buyers
A review whose email matches a contact with purchase history carries the Verified Buyer badge.
Publishes to your store
Paste one snippet and the ratings, reviews and your replies appear on your storefront — on any platform.
Timing and hygiene
Ask once, at a moment that makes sense
- You set the delay after fulfillment, from 0 to 90 days, and whether a single reminder follows.
- The same customer is not asked twice within 90 days, opted-out and archived contacts are skipped, and the request waits while your team has a conversation open.
- WhatsApp goes out as a Meta-approved template; email goes through your own Klaviyo flow.
Social proof
Trust, on the page where people decide
- Average rating, star distribution, photos and video, helpful votes and your public replies — in a widget styled to your brand, in light or dark.
- Shoppers can ask a product question right there. Your Clone can answer it, and the answer stays for the next shopper.
- The widget emits Product and AggregateRating structured data. Whether stars appear in search results is Google's decision, not ours.
What the ask actually looks like
Brands and products are illustrative.
Everything the Reputation add-on includes
Your next customer reads reviews before they message you — make sure they find good ones.
Up and running in minutes
Turn on review requests
Choose when to ask — after a purchase, a resolved conversation, or manually with one click.
Collect everywhere
Requests go out by WhatsApp and email; reviews, ratings and Google link clicks gather in one place.
Show it off
Approve, reply with AI help, and publish your best reviews on your site with the widget.
Questions, answered
What triggers the automatic request?
A Shopify order being marked fulfilled starts the clock. You can also send requests by hand from the Reviews page to any contact, on WhatsApp or email.
Does the customer have to leave WhatsApp?
No. With in-chat capture the customer taps a rating and writes the comment right there. The alternative is a personal link to a hosted review page, which works on any channel and can only be used once.
What makes a review verified?
The reviewer's email matches a contact in your account that has purchase history. It isn't tied to one specific order, and a review with no email simply isn't marked.
Where do the reviews end up?
On your storefront through one pasted snippet — any platform, not only Shopify — plus a JSON feed through the public API for server-rendered pages, and Product/AggregateRating structured data for search engines.
Explore the rest of IcloneU
Your next delivery can come back as a review.
7 days free. No credit card. No commitment.
