Cancellation and Refund Policy

This Cancellation and Refund Policy (the "Policy") governs the conditions under which IcloneU users may cancel their subscription and request refunds. By contracting any of our plans, the user accepts the terms set forth in this Policy.

1. Free Trial Period

IcloneU offers a free trial period of 15 (fifteen) calendar days from the date of registration. During this period:

• The user has full access to all features of the most extensive plan available on the platform.
• No credit card is required to activate the free trial.
• At the end of the trial period, access will automatically be limited to the features of the plan the user selected when contracting their subscription.

If the user does not contract a subscription at the end of the free trial, their account will become inactive and User Content may be deleted in accordance with the Privacy Policy.

Each user may only access the free trial once. Creating multiple accounts to access additional trial periods is not permitted.

2. Plans and Payment Cycles

IcloneU offers subscriptions with the following payment cycles:

• Monthly plan: payment is made on the day of contracting and renews automatically each month on the same date until the user cancels.
• Annual plan: payment is made on the day of contracting and renews automatically each year on the same date until the user cancels. The annual plan may offer a discount compared to the monthly plan, subject to the conditions in force at the time of contracting.

The specific features and price of each plan are available at https://icloneu.ai/plans. IcloneU reserves the right to modify prices with at least 30 calendar days' notice, as established in the Terms of Use.

3. Subscription Cancellation

3.1 How to cancel

The user may cancel their subscription at any time through:

• The Control Panel of their account at www.icloneu.ai
• Email to account@icloneu.ai indicating their name, registered email and cancellation request

3.2 When cancellation takes effect

Cancellation will take effect at the end of the current payment cycle. This means that:

• The user will maintain full access to the contracted plan until the last day of the already paid period.
• No additional charges will be made from the expiration date of the current cycle onwards.
• No refunds will be issued for the remaining time of the current payment cycle, except in the cases expressly established in Section 4 of this Policy.

3.3 What happens upon cancellation

When the cancellation takes effect:

• Access to the platform and all its features will be suspended.
• The user will have 30 calendar days to download their User Content from the platform.
• After that period, all User Content and data associated with the account will be permanently deleted in accordance with the Privacy Policy.

4. Refund Policy

4.1 General rule — no refunds

As a general rule, IcloneU does not issue refunds once a payment cycle has begun, whether monthly or annual. Payments made are final and non-refundable, except in the cases expressly provided for in this section.

4.2 Exceptions — cases where refunds apply

a) Right of withdrawal for European Union users:

In accordance with EU Directive 2011/83/EU on consumer rights, users located in the European Union have the right to withdraw from the contract within 14 (fourteen) calendar days from the date of contracting, without the need for justification.

To exercise this right, the user must notify IcloneU before the withdrawal period expires by sending an email to legal@icloneu.ai with the subject "Exercise of right of withdrawal" indicating their name, registered email and date of contracting.

If the user has expressly requested that Services begin before the end of the withdrawal period, they will pay IcloneU an amount proportional to the Services provided up to the time of withdrawal.

b) Service failures:

If IcloneU fails to meet the 95% availability guarantee established in the Terms of Use during a full billing period, the user may request a proportional refund for downtime exceeding 5% within 30 calendar days following the incident, by sending their request to account@icloneu.ai with evidence of the reported failure.

c) Duplicate or erroneous charges:

If a duplicate or erroneous charge is made due to a technical error by IcloneU, the user may request correction and refund of the incorrect amount within 30 calendar days following the charge, by sending their request to account@icloneu.ai.

4.3 Cases where no refund applies

No refund will be issued in any of the following cases:

• Voluntary cancellation during an already started payment cycle (outside the European withdrawal period).
• Dissatisfaction with platform features when they function as described at https://icloneu.ai/plans.
• Non-use of the platform during the contracted period.
• Account cancellation due to breach of the Terms of Use.
• Service interruptions caused by scheduled maintenance, force majeure or changes in third-party services beyond IcloneU's control.
• Promotional codes or discounts already applied at the time of payment.

5. Refund Request Process

To request a refund in applicable cases pursuant to Section 4, the user must:

• Send an email to account@icloneu.ai with the subject "Refund request".
• Include their full name, registered email, charge date and reason for the request.
• Attach any relevant evidence (screenshots, error reports, etc.).

IcloneU will resolve refund requests within a maximum period of 10 business days from receipt. If the refund is approved, it will be processed to the original payment method within 5 to 10 business days following approval, depending on the processing times of the bank or payment platform.

6. Modifications to this Policy

IcloneU reserves the right to modify this Policy at any time. For material changes, users will be notified at least 30 calendar days in advance via the email address registered in their account. Continued use of the service after the modifications take effect implies acceptance thereof.

7. Contact

For any queries related to cancellations or refunds:

• Customer service: account@icloneu.ai
• Legal matters: legal@icloneu.ai
• Website: www.icloneu.ai