What your clone can do with your store

Finding products

Six abilities cover “what do you sell?” and everything downstream of it.

• Search Products — the clone's only source of truth for your catalogue. Asked a general question like ¿qué venden?, it runs the search with no search word at all and lists what the store sells, which for a small catalogue is the whole answer. Every result carries the product's availability, price and currency. A search that finds nothing is widened before the clone answers: first to products that match any one of the words, then, if that still finds nothing, to your active products (up to 50) for the clone to look through, so a customer who uses a word your catalogue doesn't, such as zapatos for Sandalias or Botines, isn't told you don't carry them. A WooCommerce store's search is widened the same way.
• Browse Collection — lists one of your collections. In an automation workflow you pick the collection yourself and it does exactly that. In a live conversation it works only for the one collection you pin under Collection the AI can browse (see The controls you have, below): the clone can't discover collections on its own, so it lists that collection's products when a customer asks for that kind of set — new arrivals, say, or the sale — and answers everything else from Search Products. With nothing pinned, it answers from Search Products every time.
• Get Product Details — full detail on one product, including its variants.
• Show product photo — the only way a customer sees a product photo. The clone sends the real photo into the chat; it never pastes a link and never claims it sent one when it didn't. When the reply is going to be held for review or sent after a reply delay, a photo can't travel with it, so the clone describes the product in words instead and tells the customer your team can share the photo. The clone can also send your own files, such as a menu or a price list (Files the clone can send, on its Skills tab — see Using Skills and function libraries), but each reply carries one attachment at most, so a product photo and a file never go out together.
• Find Similar Products — honest alternatives when the thing they wanted isn't available. It ranks by how much style vocabulary a product shares with the reference one, then brand, then price, and anything without stock is filtered out before the clone ever sees it.
• Find Complementary Products — products that go with the one the customer chose, never alternatives to it: the belt for the shoes. If you have paired products in Shopify's Search & Discovery app, it offers your pairings, in your order; otherwise it matches on shared tags, leaves out products of the same type, and suggests nothing when the product carries no tags. Anything without stock is filtered out. The clone is told to use it once, only after the customer has settled on the main product and never in a complaint, and to add an accepted item to the same checkout link. That restraint is only for suggestions the clone makes on its own: when the customer asks for several pieces together, such as a dress with shoes and accessories, it searches each one and offers options for all of them in the same reply.

Since production 1.137.0 every product the clone finds also carries its page in your store, and the clone shares that page as a link whenever it names or recommends a product, or the customer asks where to see it; a WooCommerce store's products carry it too. A product that isn't published to your online store has no page, so the clone mentions no link.

Answering size and stock questions without overpromising

This is the part that protects you, and it is worth understanding before you judge the clone's answers.

• Check Sizes & Store Availability — splits every variant three ways using Shopify's own per-location rule about what can ship online. Only the online-shippable list is ever presented as buyable. Stock sitting in a boutique or a department-store counter is named as in-store only, not offered as a purchase. Anything with no stock anywhere is called sold out, with the product page's restock notification offered instead — or, if you've installed the Restock waitlist recipe from the Gallery and set it live, the clone offers to put the customer on your waitlist for it, which tags them so you can message everyone on that tag when stock is back (see Automation recipes).
• Check model, colors and sizes — for stores that publish each colourway as its own product, this resolves the whole model in one pass. It is what stops a clone from dribbling colours out one at a time or quietly dropping half of them.
• Check Inventory — the quantity for one specific variant.

Orders and customers

Three abilities cover post-purchase questions, and all three are gated the same way.

• Search Orders — finds orders by email or order number.
• Get Order Details — line items, fulfilment status and shipping for one order.
• Look Up Customer — finds a customer by email.

Your store's customer list can come across too. Contacts → Import Contacts → Import from Shopify brings buyers in as contacts stitched onto their existing profiles, and every Order paid event keeps their purchase history current after that — see Connecting your Shopify store and Managing contacts. A WooCommerce store has its own Import from WooCommerce, which brings in the store's customers and records its paid orders of the last 12 months, guest buyers included. Importing enriches contacts; it is not permission to message them.

Closing the sale

Two abilities move money, and both are deliberately narrow.

• Create Checkout Link — creates a real draft order in your store and sends the customer a personal checkout link for the exact variant they chose. It only runs in a private conversation, only after the customer has clearly committed, and only for a variant already confirmed as shippable online. Several items go into one link rather than several links, and if any one of them cannot ship the whole thing is refused and names the offender.
• Create Discount Code — creates a real, redeemable code in your store. The clone prefers a single-use personal code over anything shareable, and creates at most one per customer.

On a WooCommerce store the checkout link can be a Mercado Pago payment link instead (since production 1.137.0): under Pre-bound resources in the clone's copy of the connection, set Checkout link the AI sends to A Mercado Pago payment link and pick the Mercado Pago connection that receives the money. The order is still created in your store; the customer pays its products on Mercado Pago, and the order is marked paid in WooCommerce when the payment is approved. The link charges the products only, without shipping or taxes, so it suits free-shipping, pickup or digital stores.

The controls you have

Six settings live on the connection, under Pre-bound resources in the clone's copy of it, and they constrain the clone mechanically rather than by asking it nicely. That distinction matters: an instruction can be talked around, a filter cannot.

• Included stock locations — tick the locations the clone sells from. Stock anywhere else is never counted as available, never offered for in-store pickup, and never mentioned by name. Leave everything unticked to use every location.
• Hide stock counts — the clone receives in stock, low stock or sold out instead of numbers, so it cannot tell a customer how many are left. Low stock still lets it signal urgency without a figure.
• Low-stock threshold — with counts hidden, this is the quantity at or below which something reads as low stock. Two by default.
• Maximum discount the AI may give (%) — the ceiling described above.
• Hide compare-at (sale) prices — removes the was-price from what the clone sees, so it cannot volunteer a discount percentage of its own. Current selling prices stay visible.
• Collection the AI can browse — pick one of your store's collections, such as New arrivals or Sale, and the clone can list its products in a conversation when a customer asks for that kind of set. One collection per clone; leave it blank and the clone answers from product search instead. The list offers up to 50 manual and 50 automated collections.

What it will not do

• Refund, cancel or edit an order. Every order ability is read-only; the two that write create a draft order or a discount code and nothing else.
• Discuss one customer's order with another. See the verification note above.
• Offer something it has not confirmed is in stock, or describe a sold-out product as discontinued. Or state a product detail, such as a size, weight, material or warranty, that the product's own record doesn't list: it looks the product up first and, if the detail isn't there, says it doesn't have it.
• Show a photo by describing it. Either the photo is sent, or the clone says it could not find one, or, on a reply that is held or delayed, it says your team can share it.