Smart Control
Intelligent Response Control & Human Handover
Review, approve, or edit any response before it's sent. Define what gets auto-approved and what needs a human. When a conversation needs personal attention, hand it off seamlessly — with full context.
See it in action
Full speed with full control
- Review queue for responses pending approval
- Edit any AI response before it's sent
- Auto-approve rules by topic, intent, or channel
- One-click handoff to your team with full conversation history
- Automatic detection of sensitive and at-risk messages
How the control layer works
Define your rules once and IcloneU enforces them on every message, across every channel, without you having to think about it.
Control features
Every control you need in one dashboard
From fine-grained approval rules to instant team handoffs — all your oversight tools in a single place.
Response editor
Edit, rewrite, or approve any AI-generated response before it reaches your customer. Full control, zero friction.
Auto-approval rules
Define which topics, intents, or channels get automatic responses — and which always go to a human for review.
Human handover
Transfer any conversation to your team with one click — they receive the full conversation history and can continue immediately.
Sensitive message detection
IcloneU automatically identifies messages from people who may be at risk and alerts your team before any response is sent.
Instant alerts
Get notified immediately when a high-priority message arrives — escalations, complaints, or anything flagged as sensitive.
Approval analytics
Track which message types go through approval most often and use the data to refine your auto-approval rules over time.
The cost of losing control
One wrong response can cost everything
Sources: Sprout Social, PwC Customer Experience Report, Zendesk CX Trends
Keep control. Move at speed.
Define your rules, review what matters, and hand off the rest — IcloneU makes sure every message gets the right level of attention.
